Recently Samsung has announced a crucial policy change that might impact many users with inactive accounts. This policy will take effect on July 31, 2025. The company will begin deletion of accounts that are inactive for 24 months. The step aims to increase security and efficient user data management.
Samsung accounts serve as the central hub for accessing various services. The services list might include Samsung Cloud, Galaxy Store, SmartThings, and Find My Mobile. Deleting an inactive account will lead to a permanent loss of the data associated with the account like the backups, app purchases, synced contacts, and more. The action might also create many challenges for users planning to return to Samsung devices in the future.
In order to prevent account deletion, users must log into their Samsung accounts. Then, might use a service while they are signed in before July 31. This easy and quick action will reset your inactivity period and save your account from the deletion process. Samsung is notifying this information to all the registered users through email reminders. However, if the email linked to the user’s account is also inactive, then these notifications might not reach them.
It’s necessary to note that the official emails regarding the policy change are authorized and not fake or some kind of phishing attempt. These emails are sent by the official domain of the company, “Samsung-mail.com”. This email provides information on exceptions, such as family accounts account purchases or Samsung rewards activity.
Samsung is encouraging users to review their Samsung accounts, especially if they have multiple or older accounts that are now forgotten.
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